design pleasant experiences

Patient journey mapping

Use a journey mapping tool to better understand the experience your patients have when using your services. Empathize with your patient, centralize and coordinate patient experience insights. Smaply enables you to do so.
jira, excel, api

integrations

Smaply is a visual management tool that can help your team to focus on patients and connect the silos of your organization.

Visualizing Jira projects in a journey map at the right place makes it easy to keep track of all healthcare experience endeavours going on in an organization, and to uncover overlaps and synergies.

Automatically sync live data into your journey map and make KPIs visible to everybody.

Patient experience insights

design. manage. innovate.

Make Smaply your hub of patient experience insights. Collaborate on and share patient personas, journey maps and system maps.

Smaply enables remote teams to digitize and standardize maps. For a consistent and central patient journey mapping approach.

Customer base

Used by over 100,000 organizations
all over the world

design pleasant healthcare experiences

Journey maps

Healthcare journey maps help to understand how your patients go through your service, step by step. What are the moments of success? What are the pain points along the journey that need to be improved?

Animated GIF of a graph with three nodes, turning from rectangles to smileys

Personas

Visualizing personas makes it easier for you and your team to better understand the needs and worries of your patients. What’s their background? What are their needs? What's their usual environment and what's their approach to technology?

Empathize with your patient
Animated GIF of a graph with three nodes, turning from rhombus to smileys

system maps

Create a common understanding of who is involved in a service and needs to be considered when going through an innovation phase. What are other services they use? How do your partners impact the experience?

Contextualize their experience
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