Journey Management
Smaply has been pioneering journey management since 2012. With powerful integrations, real-time collaboration, and a flexible interface, it helps teams create, manage, and effortlessly operationalize customer journeys.
Trusted by the world’s
leading brands
Smaply; safe and reliable software
Our customer journey mapping software provides highest data protection and privacy standards. Your CX data is safe, regardless of your location and across all Smaply software plans.
Our enterprise customers benefit from our certifications and additional custom solutions.
Smaply makes it easy to visualize hierarchies of maps, clarify responsibilities, create a data hub, and manage processes. Connect the silos of your organization.
Journey Map Editor
Build your journey maps with Smaply's intuitive drag-and-drop tool. Visualize and integrate various data types to enhance your business CX strategy.
Work together to create customer journey maps in real-time or asynchronously. Smaply remains stable, even with a poor internet connection, ensuring effective co-creative workshops and collaboration.
Journey Management
Journey management goes beyond mapping. With Smaply you can interlink journey maps, build comprehensive journey hierarchies and networks, and track the performance of each map.
This holistic approach enables you to see the bigger picture and make data-driven decisions, ensuring a consistent customer experience across all touchpoints.
Collaboration on journey maps is the key to great experiences. Invite your team, customers, or users to co-create journey maps!
Persona Builder
Transform customer insights into actionable personas to gain a holistic view of your customers’ needs, and put them at the center of your actions.
Create new personas from within your journey maps, then complete and refine them in the Persona Builder. Link one or multiple personas directly to your journey maps and filter them for a more tailored view.
A tool made from experience,
for experience management
Smaply has been built to meet the real needs of customer-centric work. You asked for a customer journey management tool with user journey mapping capabilities – so here we go.
delightful interface
pain points & solutions
certified
map repository
“Having Smaply as a partner in my journey was so valuable to my practice as a service designer. It really relieved me of so much cognitive overhead as I knew where the high-fidelity doing was going to live. Also, compared to other tools, it does all the important things better and remains consistent. An awesome tool for UX, Product Managers and Service Designers.”
Designer, Educator & Podcaster
Founder of The Human Centered Design Network
“Smaply acts like a platform that is intuitive and super easy to use. This greatly facilitates cross-team collaboration with internal teams and external agencies. Smaply’s outstanding customer service has been key to PwC’s adoption of CX practices and tools.”
Director of Global Delivery Model
at PwC
