With Smaply, your employees can participate in the process: Gather their feedback, let them follow the progress in real time, and together find solutions for each pain point of the employee journey.
Collaborate with your team members on your journey map and share your knowledge and insights with each other.
Invite others to comment on your journey maps. Have online discussions with geographically dispersed teams.
Compare the experiences of multiple personas in one journey map. Learn how and why their experiences differs and optimize your service accordingly.
Share read-only versions of your maps and let others follow changes your journey map in real-time.
Rearrange all the elements of the map, such as steps and lanes, by dragging and dropping them into place.
Export maps and personas to high resolution PDF, PowerPoint, Excel and PNG files to print, present and analyze.
Establish a common customer-centric language across your organization with personas and journey maps.
Custom branding and subdomain for a consistent look & feel supports easier adoption across your organization.
Using the same cloud-based tool allows you to jump between different zoom levels of journey maps and identify which CX projects support or contradict each other.
Many studies show that improving customer experience has a positive impact on customer loyalty, churn, and revenue growth.
We can train your teams and help you as a sparring partner to scale customer-centricity in your organization.
Increase speed and accessibility of journey maps across your organization. Reuse data from previous CX projects and build on top of previous research.
A holistic approach towards employee experience management does not start with the onboarding process, nor does it finish with the offboarding process. In fact, it starts with attracting your employees and possibly ends with re-engaging your alumni. This article provides you with some answers to common questions: What is employee experience management? What are its benefits and challenges? And how to get started with EX management?
Employee journey mapping has emerged as a powerful way to better understand what a work team really needs and wants – and shape a more fulfilling work environment that is perfectly aligned. This article introduces the concept of employee experience, explores its importance and shows how to bring it into action with employee journey maps.
Recruiters know: The candidate has moved into a powerful position and has changed our game. It’s not only on the candidate to apply and perform, but also on us recruiters to convince the candidate to become part of our organization. It’s on us to leave a good impression and to provide a great candidate experience in order to stand out and compete with other organizations.