Illustration with a person standing in the middle of three concentric circles on the floor. Colorful shapes around illustrate that it's about customer centricity

SCALE CUSTOMER CENTRICITY

Establish a common customer-centric language across teams. Use journey maps to manage agile teams. Break down silos in your organization and co-create great experiences with the help of Smaply.

Improve business performance

Improve business performance by identifying moments of truth in your customer* journey maps and innovate based on data and a shared perspective across departments.

*employees, citizens, patients, …

CUSTOMIZE AND STANDARDIZE

Embed journey mapping in your organization through standardization so that you can build on previous projects and CX research data.

Global Players Work
with Smaply Enterprise solutions

A Profile image of Marc Stickdorn

“Besides using journey maps in innovation projects, they can also be a solid visual management tool and a zoomable dashboard for CX and EX.

Journey Map Operations – driven by Smaply’s Enterprise options – enable you to visualize projects impacting CX/EX, pain points, KPIs, research data, and more – all from a genuinely customer-centric perspective.”

Marc Stickdorn
Co-founder and CEO of Smaply
A
We are pretty much ahead.
B
Actually, I am alone with this.
C
Management is concerned.
Self Evaluation

What’s your CX maturity level?

Take the self-evaluation test! This test will guide you through some questions that will help you to understand your maturity in the field of journey mapping and service design.

In the end you will get a result with a recommendation on what the next steps should be for you.

CUSTOMER-CENTRIC MANAGEMENT

Embed and scale customer centricity in your organization!

It’s not only about a tool – it’s about the mindset change it can trigger in your organization. Using software that constantly nudges people to focus on the customers’ reality will help you create experiences your customers love.

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Common CX language

Establish a common customer-centric language across your organization with personas and journey maps.

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White labeling

Custom branding and subdomain for a consistent look & feel supports easier adoption across your organization.

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Overview multiple agile teams

Using the same cloud-based tool allows you to jump between different zoom levels of journey maps and identify which CX projects support or contradict each other.

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Business impact

Many studies show that improving customer experience has a positive impact on customer loyalty, churn, and revenue growth.

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Training & coaching

We train your teams and help you as a sparring partner to scale customer-centricity in your organization.

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Standardize journey maps

Increase speed and accessibility of journey maps across your organization. Reuse data from previous CX projects and build on top of previous research.

Enterprise Foundations

Security and privacy

Single Sign-on over OpenIDConnect, OAuth 2.0, and SAML 2.0
AES-256 encryption at rest, and continuous TLS 1.2 for data transfer
Fully compliant with GDPR and German DSGVO
Custom hosting available, for location and jurisdiction of choice
ISO 27001 certified data centers for all processing and storage
Regular penetration, disaster recovery, and business continuity tests
SOC-2 certified data centers for all processing and storage
Custom SLAs (service level agreement) available for enterprise customters
Enterprise Customer
Step in journey map
Customer initiates procurement process.
User pain points
In-depth questions about IT security. Scheduling a call with Smaply experts.
Enterprise Support

We help you through procurement

No matter if tailoring terms and conditions, setting up a service level agreement (SLA), going through IT security reviews, or setting up and signing a NDA, the Smaply team is ready to help.

Check out this journey map which visualizes what we can do for you in procurement.

Global presence

We're Right where you need us

Smaply's Customer base

You are in good company

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ALL ENTERPRISE-READY

You focus on improving your customer journey.
We help you to scale customer centricity in your organization.

We are considered thought leaders in the field of service design since many years and we're happy to share this expertise with Smaply Enterprise customers especially.

It’s one thing to develop good software, but it’s a different story to embed and scale the usage of such. And especially in the latter we don't want to leave you fighting a lost cause.

The experts from the Smaply team – building on 10+ years of experience – can help and coach you in finding the right way to establish a CX centric mindset across your organisation.

You can use your coaching hours  for …

In-depth demos

Get lots of tips and tricks on how to best utilize Smaply for your purpose.

Lunch & learn sessions

Let your team and us have discussions on journey mapping and service design.

Critique session

We together review your journey maps and find chances to improve.

Train-the-trainer

Get your team's champions the best training on the usage of Smaply and how to best embed and scale customer-centered routines in your organization.

Online key note

Get a custom intro on a CX related topic (for 10+ users Corporate only).

On top of these coaching hours we can also tailor a training program for your team(s) in order to level them in their knowledge on service design / journey mapping and enable you to advance faster.

If you require dedicated help for your projects along the way, we’d love to bring you in touch with Smaply's selected network of specialized service design agencies.

Try smaply with your team
Get a full-featured test account for you and your team!
Get in touch with us
White-label options

Customize Smaply

Get your white labelled login page including your logo, a background image of your choice, and a subdomain in order to add your organization’s look and feel to Smaply.

Make logging easier for your users and more manageable for you by establishing single sign on (SSO).
Your subdomain
Single Sign on
Tailored text
Custom image
Proven Success

What SMAPLY customers say

“Smaply is one of the best platforms in the market to create service maps or customer journeys using an already developed framework steeped in best practices.

Personas and stakeholder maps integrations give any team an edge when it comes to practicing CX.”

Portrait of Dennis Wakabayashi, Integer Group
Dennis Wakabayashi
VP of Digital & Integrated Commerce at Integer Group

“Smaply acts like a platform that is intuitive and super easy to use. This greatly facilitates cross-team collaboration with internal teams and external agencies.

Smaply’s outstanding customer service has been key to PwC’s adoption of CX practices and tools.”

Portrait of Fernando Yepez
Fernando Yepez
Director of Global Delivery Model at PwC
What to expect in the future
New features based on user needs, optimized accessibility and more – there's always great things to come!
View the roadmap
Contact partners

Get in touch …

… to learn about all features in detail, and find out how Smaply can help you establish a solid journey mapping practice in your organization.

Michael
Partnerships & Sales

Michael

Steingress

michael@smaply.com
Nicole
Service Design & Customer Success, North America

Nicole

Broeckling

nicole@smaply.com
Paul
Sales

Paul

Cook

paul@smaply.com