Customer-centricity, digital transformation, agile… many approaches describe a new way of working. But after all, it's simply about focusing on what really matters: providing value to your customers.
Smaply's enterprise solutions help you embed human-centered ways of working – with outstanding business services, professional coaching for your team, and highest IT security standards.
Establish a common customer-centric language across teams. Use journey maps to manage agile teams. Break down silos in your organization and co-create great experiences with the help of Smaply.
Improve business performance by identifying moments of truth in your customer* journey maps and innovate based on data and a shared perspective across departments.
*employees, citizens, patients, …
Embed journey mapping in your organization through standardization so that you can build on previous projects and CX research data.
“Besides using journey maps in innovation projects, they can also be a solid visual management tool and a zoomable dashboard for CX and EX.
Journey Map Operations – driven by Smaply’s Enterprise options – enable you to visualize projects impacting CX/EX, pain points, KPIs, research data, and more – all from a genuinely customer-centric perspective.”
Take the self-evaluation test! This test will guide you through some questions that will help you to understand your maturity in the field of journey mapping and service design.
In the end you will get a result with a recommendation on what the next steps should be for you.
It’s not only about a tool – it’s about the mindset change it can trigger in your organization. Using software that constantly nudges people to focus on the customers’ reality will help you create experiences your customers love.
Establish a common customer-centric language across your organization with personas and journey maps.
Custom branding and subdomain for a consistent look & feel supports easier adoption across your organization.
Using the same cloud-based tool allows you to jump between different zoom levels of journey maps and identify which CX projects support or contradict each other.
Many studies show that improving customer experience has a positive impact on customer loyalty, churn, and revenue growth.
We train your teams and help you as a sparring partner to scale customer-centricity in your organization.
Increase speed and accessibility of journey maps across your organization. Reuse data from previous CX projects and build on top of previous research.
No matter if tailoring terms and conditions, setting up a service level agreement (SLA), going through IT security reviews, or setting up and signing a NDA, the Smaply team is ready to help.
Check out this journey map which visualizes what we can do for you in procurement.
“Smaply is one of the best platforms in the market to create service maps or customer journeys using an already developed framework steeped in best practices.
Personas and stakeholder maps integrations give any team an edge when it comes to practicing CX.”
“Smaply acts like a platform that is intuitive and super easy to use. This greatly facilitates cross-team collaboration with internal teams and external agencies.
Smaply’s outstanding customer service has been key to PwC’s adoption of CX practices and tools.”
… to learn about all features in detail, and find out how Smaply can help you establish a solid journey mapping practice in your organization.
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