April 13, 2021
Practical service design approaches that help us build relationships with our stakeholders
The field of service design has emerged from a growing need for organizations to reconnect and re-establish closer relationships with their customers, staff members and other essential stakeholders. Through better relationships and a renewed sense of clarity for customer experience, many organizations have realized the potential that service design approaches offer for improving their ability to innovate, generating service value as well as improving the lives of the people they are trying to help. In this article, we will explore three vital relationship values, namely, communication, adaptability and support. We will also explore on a practical level how we can use service design tools in ways that bring these values to life in our organization to improve and strengthen our relationships.