Careers

This is team Smaply!

We are a small but mighty team of 22 humans with diverse backgrounds and 12 nationalities. United through our shared love for human-centered services (and the mountains), we call Innsbruck, Austria, our home. We are hard working, big dreaming and enjoying the ride with much laughter. 

Illustration of the silhouette of our mountains called Nordkette
Join our team

Open positions

Join us on our journey!

SEO & Content Manager

Smaply is run by More than Metrics, a software company in the field of customer experience management. Our software allows other companies to visualize, analyze and innovate the customer journey, making their services smoother and more human-friendly.

We have B2B customers in more than 90 countries. We are a small but mighty team of 22 folks with diverse backgrounds and 12 different nationalities. We enjoy flat hierarchies, high transparency and a lot of flexibility. We are hard working, big dreaming and enjoying the ride with much laughter. Now we are looking for a peer to join us on our journey.

Your role in this journey

Before we start: the following describes our dream candidate. We’re not expecting you to meet all of these skills. If you see yourself more on the SEO side, or more on the content creator side – perfectly fine, our marketing team got your back. Let’s talk!

As our SEO & Content Manager, you help our marketing team create and structure content that humans and search engines love. 

The SEO side of your role:

  • You take care of on-page and off-page optimization
  • You take care of technical SEO optimization and conduct website audits, potential analysis and competitor analysis
  • You plan and implement link-building campaigns, reach out to potential content partners and find ways for content collaboration 
  • You translate SEO analytics to actionable insights to use for content creation

The content side of your role:

  • You help us to continuously sharpen our content strategy, support us with creation and optimization of content of our website and blog 
  • You write articles yourself or co-create them with the team
  • You collaborate with our partners on guest articles or interviews, experimenting with different formats

Our tech stack

What we need from you

  • You’ll take quite some responsibility regarding our SEO strategy. Thus, you should have relevant SEO experience and easily handle SEO tools such as SEMrush, Google Search Console, Google Analytics, etc.
  • We’re a small team, acting in a pretty fast-moving industry. Thus you should be able to clearly prioritize projects based on effort and impact; you don’t only muddle along, but together with the team check in on the status and reshuffle priorities when needed.
  • Since there’s many projects going on here, we depend on clear and structured communication. You should be able to not only participate in multiple projects simultaneously, but also clearly communicate progress and status with your team
  • Our internal and external language of communication is English. Thus you should be fluent in English; native level is a plus, especially when it comes to content creation.

Your benefits on this journey

  • Minor employment with flexible work time and a chance for more working hours later this year
  • A salary of at least 475 Euro / month (minor employment / 8 hours per week)
  • Either working from our modern office in the center of Innsbruck, Austria with the option to do home office, or working remotely from wherever you’re based
  • A variety of projects in a fast-growing and human-centric business
  • Loads of room and team support for your personal and professional growth 
  • Bringing in your expertise and challenging the status quo is highly valued
  • Flat hierarchies, transparency and flexibility are our working standards
  • An energetic team achieving great things with many laughters along the way
  • Benefits such as subsidized public transport ticket, free snacks and drinks, a big terrace with a bbq and legendary team events 

Your benefits when living in Austria

  • Covered social security (full health insurance, occupational accident insurance, public pension scheme and public unemployment insurance)
  • 25 paid vacation days, parental leave up to 3 years (1 year paid), unlimited sick leave, financial support for families and more
  • The luxury of being surrounded by nature and having everything in walking distance
  • Germany, Italy, and Switzerland are just around the corner and great travel destinations

Due to the current Covid-19 situation you can either join us remotely (-/+4h to CEST) or join us in our exceptional base in Innsbruck, Austria, the action capital of Europe, and enjoy the outdoors.

Ready?

Drop us a line to career@smaply.com to introduce yourself, tell us were you took note of this position and let’s have a chat.

For more insights check out our team page, our LinkedIn or Instagram.

We ask every individual of every color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, and family status to apply. Read more about our diversity mindset in our social responsibility statement.

We are looking forward to meeting you!

Business Intelligence Specialist

Smaply is run by More than Metrics, a software company in the field of customer experience management. Our software allows other companies to visualize, analyze and innovate the customer journey, making their services smoother and more human-friendly.

We have B2B customers in more than 90 countries. We are a small but mighty team of 22 folks with diverse backgrounds and 12 different nationalities. We enjoy flat hierarchies, high transparency and a lot of flexibility. We are hard working, big dreaming and enjoying the ride with much laughter. Now we are looking for a peer to join us on our journey.

Your role in this journey

As our Business Intelligence Specialist, you will take care of the following tasks:

  • You ensure that data from different sources is successfully loaded into our data warehouse
  • You design, develop and manage reports/dashboards using our current BI tools
  • You help with ad-hoc analysis and create and optimize dashboards to us to make data-informed decisions
  • You analyze business processes and define KPIs to indicate and predict the company success
  • You help the team with their reporting/monitoring requirements. You consult them on what KPIs to measure and how to best visualize these
  • You support the product development team to define what user activities to track and how to measure success
  • You continuously optimize our existing BI data model
  • You help us to utilize the data from the data warehouse in other tools
  • You share your experience and knowledge with the team and coach them on how to build reports themselves

Our tech stack

What we need from you

  • You have a technical education, and university degree or equivalent working experience (ideally 3+ years)
  • You have knowledge of SQL and dbt framework
  • You are experienced in using Tableau
  • Knowledge about the usage and support of Amazon Redshift
  • You work in a structured way and like to take over responsibility for your own projects
  • You have strong logical and analytical skills and good understanding of business requirements
  • Programming knowledge to extract and load source data is a plus
  • Interest in the area of service design / customer experience is a plus
  • You’re fluent in English
  • You enjoy working in a multicultural team
  • You work effectively in a partly remote environment

Your benefits on this journey

  • 30 hours/week with flexible work time and the possibility to stock up hours/work full-time
  • Either working from our awesome office at the center of Innsbruck/Austria with the option to do home office, or working remotely from wherever you’re based
  • An initial salary of at 40.000 Euro – 45.000 Euro p.a. depending on your experience
  • A variety of exciting projects in a fast-growing and human-centered business
  • Flat hierarchies, transparency and flexibility are our working standards
  • Bringing in your expertise and challenging the status quo is highly valued
  • An energetic team achieving great things with many laughters along the way
  • Room and team support for your personal and professional growth
  • 5 educational leave days (on top) and an education budget
  • Benefits such as subsidized public transport ticket, free snacks and drinks, a big terrace with a bbq and legendary team events

Your benefits when living in Austria

  • Covered social security (full health insurance, occupational accident insurance, public pension scheme and public unemployment insurance)
  • 25 paid vacation days, parental leave up to 3 years (1 year paid), unlimited sick leave, financial support for families and more
  • The luxury of being surrounded by nature and having everything in walking distance
  • Germany, Italy, and Switzerland are just around the corner and great travel destinations

Due to the current Covid-19 situation you can either join us remotely (-/+4h to CEST) or join us in our exceptional base in Innsbruck, Austria, the action capital of Europe, and enjoy the outdoors.

Ready?

Drop us a line to career@smaply.com to introduce yourself, tell us were you took note of this position and let’s have a chat.

For more insights check out our team page, our LinkedIn or Instagram.

We ask every individual of every color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, and family status to apply. Read more about our diversity mindset in our social responsibility statement.

We are looking forward to meeting you!

Infrastructure & Operations Support Specialist

Smaply is run by More than Metrics, a software company in the field of customer experience management. Our software allows other companies to visualize, analyze and innovate the customer journey, making their services smoother and more human-friendly.

We have B2B customers in more than 90 countries. We are a small but mighty team of 22 folks with diverse backgrounds and 12 different nationalities. We enjoy flat hierarchies, high transparency and a lot of flexibility. We are hard working, big dreaming and enjoying the ride with much laughter. Now we are looking for a peer to join us on our journey.

Your role in this journey

As our Infrastructure & Operations Support Specialist, you will take care of the following tasks:

  • Management and continuous improvement of your MDM solution (VMWare Workspace One)
  • You provide technical assistance (1st level support) to the team, including on-site and remote teammates, on hardware and software issues (mainly MacOS systems)
  • You assist teammates in the onboarding process, set up their devices and make sure they comply with internal IT requirements
  • You assist our team to revise access rights on a regular basis to ensure that we comply with ISO27001 requirements
  • You keep an eye on the inventory of existing devices and help to make timely necessary purchases
  • You plan and implement necessary changes to internal IT infrastructure (e.g. improve office WiFi Setup)

Our tech stack

What we need from you

  • You have completed, or are currently participating in a relevant education program, preferably a university degree in computer science, information technology, or a similar field
  • You have high-level knowledge of commonly used software, hardware and applications
  • Ideally you have experience working with MacOS systems
  • You’re fluent in English; German is a plus
  • You enjoy working in a multicultural team
  • You enjoy working in a partly remote environment

Your benefits on this journey

  • 8 hours/week which is a minor employment with flexible work time and the possibility to stock up hours / work full-time
  • An monthly salary of 475 Euro depending on your experience
  • You will work in our awesome office at the center of Innsbruck
  • A variety of exciting projects in a fast-growing and human-centered business
  • Flat hierarchies, transparency and flexibility are our working standards
  • Bringing in your expertise and challenging the status quo is highly valued
  • An energetic team achieving great things with many laughters along the way
  • Room and team support for your personal and professional growth
  • 5 educational leave days (on top) and an education budget
  • Benefits such as subsidized public transport ticket, free snacks and drinks, a big terrace with a bbq and legendary team events

Your benefits when living in Austria

  • Covered social security (full health insurance, occupational accident insurance, public pension scheme and public unemployment insurance)
  • 25 paid vacation days, parental leave up to 3 years (1 year paid), unlimited sick leave, financial support for families and more
  • The luxury of being surrounded by nature and having everything in walking distance
  • Germany, Italy, and Switzerland are just around the corner and great travel destinations

Due to the current Covid-19 situation you can either join us remotely (-/+4h to CEST) or join us in our exceptional base in Innsbruck, Austria, the action capital of Europe, and enjoy the outdoors.

Ready?

Drop us a line to career@smaply.com to introduce yourself, tell us were you took note of this position and let’s have a chat.

For more insights check out our team page, our LinkedIn or Instagram.

We ask every individual of every color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, and family status to apply. Read more about our diversity mindset in our social responsibility statement.

We are looking forward to meeting you!
About our Work style

How we work

As a team we set up and constantly work on core values. These guide our actions and define who we are and how we work.

Try experiments

We value a shitty first draft that we can experiment on more than any shiny concept.

Keep on learning

We continuously learn from feedback. Giving and receiving feedback is a valuable and important source for our learning.

consider sustainability

As part of the UN Global Compact Network we continuously check operations, behavior and decisions regarding economic, ecological, and social sustainability. We know that we are not perfect, but we strive to iteratively improve on all dimensions of the triple bottom line.

Take one for the team

“Sometimes the Yak has to be shaved.” We know that not all tasks are awesome or part of our job description but we help each other to progress as a team.

Welcome diversity

We value, welcome, and continuously work on diversity in all aspects: culture, color, ethnicity, gender, gender expression, sexual orientation, disability, physical appearance, body size, age, religion, and others.

Act responsibly

We highly value self-determined ways of working and learning. Micro-management and over-organisation is not our style.

Illustration of the silhouette of our mountains called Nordkette
About our Culture

How we also work

We love our customers but we also love our employees –
enjoying the ride is on top of our roadmap.

Panoramic photo of our rooftop terrace, with the mountains of Nordkette in the background

— When the weather is nice, you’ll most probably find us on our terrace for a BBQ lunch break or dinner.

Photo of a snowboarder in powder snow, going downhill

— Flexible working hours transform our lunch break into a boarding session.

— Our favorite employees have four paws.

Photo of our team members in watersuits and with surfboards, performing a so-called upstream surfing

— Team, team, team! Every month we have a special team event.

— Sometimes we work from home to take care of our pets.

— Our home base is a modern office located in the center of Innsbruck.

Photo of a collaborative work situation where our Hardy is assisting team members in their workshop

— Learning is important to us. Therefore we support our team in learning and teaching activities with an additional education package.

Photo of a laptop in a holiday-looking environment with palm trees and a beer on the desk

— The office is our base but we also work remotely if the wanderlust just gets too strong.

Some of our team members losing it during a dance-off on our christmas party

— We throw legendary Christmas parties!

Photo of a fruit basket

— Fresh fruit and drinks is all we need. And chocolate, of course!

About the Mountains

Our home base

Innsbruck is what we call our home and where we enjoy the pleasures of life.

Photo of Innsbruck’s Theresienstrasse, with mountains of Nordkette in the background. It's real but it looks like a tourist postcard.

Europe’s action capital

Innsbruck, Austria: no, not Australia and no kangaroos but mountains, rivers and beautiful lakes.

Innsbruck is the action capital of Europe (Yes, it is! :P) and located at the heart of the Austrian Alps. The large university and Innsbruck’s extensive range of outdoor activities bring in many people from all over the world and make it a multicultural and vivid place. With its 130,000 inhabitants and its narrow historic streets it is a cozy home one step away from nature.

Discover more about Innsbruck on its official website [english].

Get to know us on social media