Manage healthcare experiences

Design relieving Healthcare Experiences with Patient Journey Software

Learn how patient journey software helps to align the experience of patients and healthcare workers: understand where patients encounter service pain points and create smooth healthcare processes.
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managing healthcare experience with journey maps

Patient journey mapping: an example map

Patient journey software helps to illustrate the experience that health workers and patients have, uncover pain points, and improve their journeys.

Journey mapping tools for healthcare service providers

Patient journey maps, personas, and stakeholder mapping help you to visualize the patients’ and health workers’ journey, shape treatment processes and strengthen the organization culture.

Journey maps

Patient journey maps help you understand the perspectives of the patients and the health workers. Discover frustrations and moments of disappointment along the patient journey and take measures to make patients feel understood and supported.
Learn more about the journey map tool


Patient personas help you empathize with care givers, patients, or office staff. Take over their perspective, better understand their needs, and what potentially prevents them from being successful.
Learn more about the personas tool

System maps

Create a common understanding of internal and external parties that have impact on healthcare experience. Coordinate the activities of multiple parties accordingly. Strengthen the collaboration of departments to support better patient experience.
Learn more about the system map tool

Let patients and health workers contribute to care innovation!

Have diverse stakeholders participate in the process: Let them follow the progress in real time, collect their feedback, and together find solutions for each pain point of the healthcare journey.

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Multi-user access

Collaborate with your team members on your journey map and share your knowledge and insights with each other.

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Comment mode

Pro Plan

Invite others to comment on your journey maps. Have online discussions with geographically dispersed teams.

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Multiple personas

Compare the experiences of multiple personas in one journey map. Learn how and why their experiences differs and optimize your service accordingly.

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Live share

Basic Plan

Share read-only versions of your maps and let others follow changes your journey map in real-time.

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Drag & drop all the things

Rearrange all the elements of the map, such as steps and lanes, by dragging and dropping them into place.

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Export maps and personas to high resolution PDF, PowerPoint, Excel and PNG files to print, present and analyze.

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Customer centricity

Establish a common customer-centric language across your organization with personas and journey maps.

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White labeling

Custom branding and subdomain for a consistent look & feel supports easier adoption across your organization.

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Overview multiple agile teams

Using the same cloud-based tool allows you to jump between different zoom levels of journey maps and identify which CX projects support or contradict each other.

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Business impact

Many studies show that improving customer experience has a positive impact on customer loyalty, churn, and revenue growth.

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Training & coaching

We can train your teams and help you as a sparring partner to scale customer-centricity in your organization.

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Standardize journey maps

Increase speed and accessibility of journey maps across your organization. Reuse data from previous CX projects and build on top of previous research.

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