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Contact sales

To get in touch with our sales team drop us a line to sales@smaply.com or give us a ring at +43 512 312 123 20 or use the form below to directly receive a quote on your requested plan.

For general inquires or tech support, please get in touch with our support team at mail@smaply.com

Always feel free to grab your phone: +43 512 3121 2320 [9am–5pm CET]

Frequently Asked Questions

Answers to commonly asked questions

Can I get a discount?

We offer discounts for projects with an educational purpose (schools and universities) NGOs, and public services.
You can also get a discount if you agree on sharing insights to your project and collaborating on a case study that is relevant to the Smaply community.

‍Educational institutions: up to 100%
‍NGOs: up to 50%
‍Public services: up to 20%

The discounts are applicable to Pro and Enterprise plans.

For further information, please drop us a line at mail@smaply.com

How does Smaply differentiate itself from its competitors?

Smaply has been one of the first dedicated journey mapping tools on the market and, since then helps companies all over the world embed and scale service design within their organization. Smaply enables teams to structure experience insight data and create real journey map repositories.

Based in Austria, development is kept in house, ensuring we commit to the highest European data security standards (GDPR).

Smaply’s foundations are rooted in deep knowledge about service design. Founded by thought leaders of the service design approach: Marc Stickdorn, Jakob Schneider, and Klaus Schwarzenberger, who are also co-authors of the award-winning books ‘This is Service Design Thinking’ and ‘This is Service Design Doing’. This knowledge is passed onto our customers in the form of custom trainings and learning resources.

After having influenced the field for many years, Smaply is proud to have collaborated with many fortune 500 companies.

How secure is Smaply?

The answer is simple: Much more secure than most corporate data centers. We use 256-bit SSL encryption at all times, officially certified by Symantec.

Billing information is never stored on our servers and securely handled by Braintree Inc. which is also trusted by companies such as Airbnb or Dropbox.

Learn more about our security and privacy policies.

Please implement that new feature, I really need it!

We appreciate your engagement very much. Please let us know about your wishes and ideas at mail@smaply.com.

If your feature request makes sense for our broader user base and matches the methodologies behind Smaply, we are super happy to put it on our roadmap.

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Frequently Asked Questions