Standardize, embed, and scale the tools and knowledge around customer experience in your organization.
Below is an overview of the types of training that a team in your organization could receive from the More than Metrics team as a start on, or continuation of their journey improving customer, employee, or citizen experience.
Note: these courses can be facilitated in person or via video conference. They can also be customized to fit into your organization’s innovation or design process and language.
For teams who want an overview of journey mapping, stakeholder maps and personas.
Duration: 2 days (in person)
Participants: maximum 30 people
Cost: EUR 7.900,00 / USD 9,900
Duration: 3 workshops of 120 minutes each
Participants: maximum 30 people
Cost: EUR 4.900 / USD 5,900
For teams who want to understand typologies of journey maps and get feedback on their current journeys.
Duration: 1 day (in person)
Participants: maximum 30 people
Cost: EUR 3.900 / USD 4,900
Duration: 2 workshops of 120 minutes each
Participants: maximum 30 people
Cost: EUR 2.900,00 / USD 3,900
For teams who have been through Essentials and Advanced and want to facilitate this work at a larger scale.
Duration: 4 days (in person)
Participants: maximum 20 people
Cost: EUR 18.900 / USD 21,900
Duration: 5 workshops of 120 minutes each
Participants: 8 people
Cost: EUR 12.900,00 / USD 15,900
Perhaps your team or broader organization needs a bit of inspiration and excitement around the topic of service design and customer experience?
If so, the founders of More than Metrics, also known for their award-winning books (This is Service Design Thinking and This is Service Design Doing), can give a talk or workshop at your organization.
