Kick-start for your team

Training by Smaply

Standardize, embed, and scale the tools and knowledge around customer experience in your organization.

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Different formats for your needs

Our training programs

Below is an overview of the types of training that a team in your organization could receive from the More than Metrics team as a start on, or continuation of their journey improving customer, employee, or citizen experience.

Note: these courses can be facilitated in person or via video conference. They can also be customized to fit into your organization’s innovation or design process and language.

ESSENTIALS

For teams who want an overview of journey mapping, stakeholder maps and personas.

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Duration: 2 days (in person)

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Participants: maximum 30 people

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Cost: EUR 7.900,00 / USD 9,900

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Duration: 3 workshops of 120 minutes each

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Participants: maximum 30 people

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Cost: EUR 4.900 / USD 5,900

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Advanced

For teams who want to understand typologies of journey maps and get feedback on their current journeys.

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Duration: 1 day (in person)

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Participants: maximum 30 people

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Cost: EUR 3.900 / USD 4,900

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Duration: 2 workshops of 120 minutes each

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Participants: maximum 30 people

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Cost: EUR 2.900,00 / USD 3,900

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FACILITATOR

For teams who have been through Essentials and Advanced and want to facilitate this work at a larger scale.

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Duration: 4 days (in person)

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Participants: maximum 20 people

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Cost: EUR 18.900 / USD 21,900

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Duration: 5 workshops of 120 minutes each

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Participants: 8 people

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Cost: EUR 12.900,00 / USD 15,900

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Packshots of the hardcover books This is Service Design Thinking and This is Service Design Doing
Other Programs

Talks by our founders

Perhaps your team or broader organization needs a bit of inspiration and excitement around the topic of service design and customer experience?

If so, the founders of More than Metrics, also known for their award-winning books (This is Service Design Thinking and This is Service Design Doing), can give a talk or workshop at your organization.

Contact us
Get in touch with our facilitators and service designers to find the best program for you!
Book an appointment