Create and manage student journeys

Student journey mapping: tools for delightful student experiences

Student journey mapping allows educational institutions to better understand their students' needs and preferences. On this page you find some of the best tools for student-centered learning journeys – for optimized processes and better outcomes!
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Designing student-centric learning journeys

The student journey: an example map

This example student journey map shows the learning experience, from an initial need/desire to a post-learning experience of alumni. Each of these experiences can have essential impact on the overall learning success and thus can be analyzed and optimized using the right tools.

The best student journey mapping tools

Student journey maps, personas, and stakeholder maps – a digital toolkit that helps you to visualize and shape learning experiences.

Journey maps

Student journey maps help you understand your students' perspective on your learning program. Discover pain points and allow for positive moments of excitement.
Learn more about the journey map tool


Student personas help you empathize with different groups of people e.g., newbies, advanced learners or elderly people. Better understand what they need and what potentially prevents them from being successful.
Learn more about the personas tool

System maps

Create a common understanding of internal and external parties that have impact on the experience. Coordinate their activities accordingly and strengthen the collaboration towards great student experience.
Learn more about the system map tool

Let your students participate and help you shape a perfect learning program!

Have your students take part in the process: work together, have discussions, and together find solutions for each pain point along the student journey.

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Multi-user access

Collaborate with your team members on your journey map and share your knowledge and insights with each other.

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Comment mode

Pro Plan

Invite others to comment on your journey maps. Have online discussions with geographically dispersed teams.

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Multiple personas

Compare the experiences of multiple personas in one journey map. Learn how and why their experiences differs and optimize your service accordingly.

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Live share

Basic Plan

Share read-only versions of your maps and let others follow changes your journey map in real-time.

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Drag & drop all the things

Rearrange all the elements of the map, such as steps and lanes, by dragging and dropping them into place.

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Export maps and personas to high resolution PDF, PowerPoint, Excel and PNG files to print, present and analyze.

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Customer centricity

Establish a common customer-centric language across your organization with personas and journey maps.

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White labeling

Custom branding and subdomain for a consistent look & feel supports easier adoption across your organization.

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Overview multiple agile teams

Using the same cloud-based tool allows you to jump between different zoom levels of journey maps and identify which CX projects support or contradict each other.

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Business impact

Many studies show that improving customer experience has a positive impact on customer loyalty, churn, and revenue growth.

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Training & coaching

We can train your teams and help you as a sparring partner to scale customer-centricity in your organization.

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Standardize journey maps

Increase speed and accessibility of journey maps across your organization. Reuse data from previous CX projects and build on top of previous research.

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