Smaply has been one of the first dedicated journey mapping tools on the market and, since then helps companies all over the world embed and scale service design within their organization. Smaply enables teams to structure experience insight data and create real journey map repositories.
Based in Austria, development is kept in house, ensuring we commit to the highest European data security standards (GDPR).
Smaply’s foundations are rooted in deep knowledge about service design. Founded by thought leaders of the service design approach: Marc Stickdorn, Jakob Schneider, and Klaus Schwarzenberger, who are also co-authors of the award-winning books ‘This is Service Design Thinking’ and ‘This is Service Design Doing’. This knowledge is passed onto our customers in the form of custom trainings and learning resources.
After having influenced the field for many years, Smaply is proud to have collaborated with many fortune 500 companies.