eco.nova is an Austrian magazine that publishes in the area of economics, science, healthcare and more. In this issue our co-founder Marc shares his perspective on how it feels like to found a company in Austrial
Since the rise of service design, system maps have been attracting increasing interest. A growing number of people are becoming aware of the insights you can derive from the combination of system maps alongside journey maps and personas.
What is the difference between UX, CX, Design Thinking and Service Design? This and more in this episode of the Service Design Show with Marc Stickdorn.
A case study approach, based on two workshops, examined personas, journey maps and stakeholder maps with Smaply.
Some tips for those looking to buy customer journey mapping tools.
6 steps to create a customer journey from scratch, including descriptions, emotions, engagement and more.
The Austrian IT investor Hermann Hauser supports More than Metrics on their way to go international.
Why employee experience is key, and how to research and manage it.
How customer journey maps help to capture the customer perspective and develop innovative offerings.