Changelog

Here’s a short overview of Smaply's most important new features and improvements.

August 2021
Improvement

Switch the language to Spanish

For enterprise users it is now possible to change the language in Smaply to Spanish. This you can do in the settings on a user and on an organizational level. Learn more

August 2021
New Feature

Persona PNG export

You can now export your personas as .png file. Learn more

August 2021
Improvement

Password protection for sharing mode

Now you can enable password protection for your shared journey maps and personas. Set up a password in the General tab of the settings, which you can share with respective users. This feature is only available for our Enterprise plans. Learn more

July 2021
Improvement

New persona template

Our classic persona template has been updated to include some more useful details to meet the complexity of your target group.

July 2021
Improvement

New tags for better project overview

A redesign of our tag system will make it easier for you to keep an overview of your projects.

April 2021
New Feature

Metadata for journey map context

Use the new journey info tab to give your team a quick idea about the context of each journey map. You can find it in the upper right corner of the journey map editor. More info

April 2021
New Feature

Persona slider

The persona slider enables you to visualize a persona's character traits, interests or similar. On a one dimensional scale you can show the intensity, for example from high to low or other levels that you can define individually.

April 2021
Improvement

Smaply Capture

Now you can use Smaply Capture to import your journey maps from Miro, Mural, Lucidspark, Excel or simply by using photos and screenshots. More info

March 2021
Improvement

Edit step title from outline

You can now use the outline not only to move steps, but also to edit step titles and step color.

March 2021
Improvement

Search and sort all tabs of the image gallery

Search images by name, and sort images by date or alphabetically – this feature is now available in all tabs of the image gallery (current project, other projects, Smaply colored and black and white image galleries). More info

March 2021
New Feature

Copy persona to other project

Copy personas or persona templates to other projects so you and your team can re-use them as you like. More info

March 2021
Improvement

Hide export date on PDF/PPT exports

Up until today, export date was included on the exports by default. A new checkbox enables you to not include the export date on your PDF/PPT exports. More info

March 2021
New Feature

Search and sort images on image gallery

You can search images on your "current project" gallery by their title, sort by date, or sort alphabetically. More info

February 2021
New Feature

Live sharing of personas

With this new feature you can send your team, boss or client a link to your persona so they can see a live version of it and follow eventual changes in real time. Here is an example persona in live sharing mode.

October 2020
New Feature

Smaply Capture

Smaply Capture is a mobile app that helps you digitize pen and paper journey maps by taking a picture, letting powerful handwriting recognition read and translate it to digital and uploading it to Smaply. More info

October 2020
New Feature

Emotional journey export

Display a customer’s emotional journey and use compelling narratives where viewers help to develop empathy and understanding. More info

July 2020
Improvement

Export sidebar

We completely redesigned the export sidebar. Exports to PDF and PNG are now located under the tab "Poster".

July 2020
Improvement

Exports for everyone

We unlocked exporting resources to PDF and PNG for all trial users. By default, these exports will carry a watermark during trial.

June 2020
Improvement

Performance improvements

We improved the performance of several database queries.

May 2020
Improvement

Image gallery for enterprise

The image gallery will show the complete enterprise images instead of the cropped version (enterprise accounts only).

May 2020
New Feature

Creator role

This role is an intermediate between Members and Managers. Creators can work in all assigned projects and create new projects. More Info

May 2020
Improvement

Journey map link lane

When viewing the shared version of a journey map, clicking a link to another journey map will redirect you to the shared version of the linked map if that is available. If the linked map is not shared, you will be redirected to the in-app version of the linked map.

April 2020
New Feature

Download users as CSV

You can now download a list of users in your Organization as a CSV file. This feature is only available to enterprise accounts.

March 2020
New Feature

Journey map link lane

The journey map link lane allows you to connect a step with related journey maps. You can use this lane to zoom into a detailed journey of a particular step or to show alternative journeys of different zoom levels, use cases, scenarios, contexts, etc. More info

January 2020
Bugfix

Reset branding images

Fixed ability to reset whitelabel branding images.

December 2019
New Feature

Live data lane

A live data lane allows you to connect a step to an external source of data like a Google Spreadsheet and automatically visualize any numerical data such as revenue, churn, conversion, satisfaction scores, NPS, etc. More info

October 2019
Learning Resource

New demo project: airport experience

The demo project shows you how to illustrate the essential parts of a journey map: personas, emotional lane, dramatic arc, backstage processes - just to name a few. More info

September 2019
Improvement

Improved filters

When filtering projects on the dashboard by two or more filters, only projects matching all filter criteria will show up. Previously all projects matching at least one filter would show up. More info

September 2019
Learning Resource

Learning toolkit

Smaply offers learning resources in-app for users to dig into the methods and practice of journey mapping and improving experiences with cheat sheets, case studies and other learning resources. Get the toolkit

August 2019
Improvement

Various performance improvements

July 2019
New Feature

Journey map templates

Journey map templates help you to easily start to visualize your customer experience. You can start with a popular template with a customizable structure. More info

May 2019
Improvement

Response time of image gallery

We improved the response time for just about everything related to the image gallery.

March 2019
New Feature

Read-only journey maps

You can now view a journey map that someone else is currently editing, albeit without being able to edit the journey map yourself.

December 2018
Learning Resource

Smaply blog

On our blog, we collect share our knowledge and our customers’ best practice examples Go to the blog

December 2018
New Feature

Persona editor 2.0

Customize your persona template with an easy drag and drop editor. More info

December 2018
New Feature

PowerPoint export for personas

If you want to present your personas to your team or your client, a PowerPoint export might now be a great way to do so. Export the persona template and then customize the presentation with your preferred colors and layout. More info

December 2018
New Feature

Storyboard image set

These images help you illustrate the steps of the customer journey. They come from the labs of our skilled design-team and are available in black & white and in color. More info

June 2018
New Feature

Color picker

With the color picker, you can select your company colors and use them to have your exports based on your own CD. The color picker is available for colors on journey maps, as well as the avatars of personas and stakeholders. More info

June 2018
Learning Resource

Smaply helpdesk

On our helpdesk, we provide click-by-click guides and useful tips for working with Smaply. Go to helpdesk

May 2018
New Feature

Icons and pictograms

You can now add icons and pictograms from the noun project to your storyboard. More info

Any Questions?
Drop us a line if you like to know more about past and future improvements.
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