Changelog

As getting started with journey mapping can be hard, we introduced some pre-filled example journey maps in Smaply. There are many different industries available, from SaaS, banking, HR, travel and many more. Choose the one that fits your industry best and customize the content to your needs. These journey map templates are available for all plans. Check them out now!

We changed our SSL policy to "Restricted", which makes us only use most modern encryption cyphers in client-server communication (browser to backend).

The option to duplicate a journey map to another project has seen a couple of improvements. The duplication of a journey map now goes hand in hand with duplicating the persona that is assigned to the journey map. Channels in channel lanes will from now on also keep their assigned personas. Get more details

Keeping the overview of all projects that are going on is tough. Smaply's integration with Jira makes it easier: the new Jira lane allows you to connect a step with related Jira issues. You can use this to work with your Jira issues right on the journey map and synchronize it with your team work progress. You'll be able to see up-to-date statuses, priorities, and assignees. The Jira lane is available on Pro and Enterprise plans. Learn more

The improved version of the comment mode automatically sends email notifications to commenters when a comment has been created. Learn more

Assign people and tags and add internal notes that will not be shown on the journey map export. Use it to give your team a quick idea about the context of a map. The new version of the journey info section is now available for Enterprise plans. Learn more

NEXT now offers an integration to Smaply. More about NEXT

You can now export your personas as .png file. Learn more

Now you can enable password protection for your shared journey maps and personas. Set up a password in the General tab of the settings, which you can share with respective users. This feature is only available for our Enterprise plans. Learn more

Our classic persona template has been updated to include some more useful details to meet the complexity of your target group.

A redesign of our tag system will make it easier for you to keep an overview of your projects.

The persona slider enables you to visualize a persona's character traits, interests or similar. On a one dimensional scale you can show the intensity, for example from high to low or other levels that you can define individually.

Use the new journey info section to give your team a quick idea about the context of each journey map. Learn more

Now you can use Smaply Capture to import your journey maps from Miro, Mural, Lucidspark, Excel or simply by using photos and screenshots. More info

You can now use the outline not only to move steps, but also to edit step titles and step color.

Search images by name, and sort images by date or alphabetically – this feature is now available in all tabs of the image gallery (current project, other projects, Smaply colored and black and white image galleries). More info

Up until today, export date was included on the exports by default. A new checkbox enables you to not include the export date on your PDF/PPT exports. More info

Copy personas or persona templates to other projects so you and your team can re-use them as you like. More info

You can search images on your "current project" gallery by their title, sort by date, or sort alphabetically. More info

With this new feature you can send your team, boss or client a link to your persona so they can see a live version of it and follow eventual changes in real time. Here is an example persona in live sharing mode.

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Smaply Capture helps you digitize pen and paper journey maps by taking a picture, letting powerful handwriting recognition read and translate it to digital and uploading it to Smaply. More info

Display a customer’s emotional journey and use compelling narratives where viewers help to develop empathy and understanding. More info

We completely redesigned the export sidebar. Exports to PDF and PNG are now located under the tab "Poster".

We unlocked exporting resources to PDF and PNG for all trial users. By default, these exports will carry a watermark during trial.

We improved the performance of several database queries.

The image gallery will show the complete enterprise images instead of the cropped version (enterprise accounts only).

This role is an intermediate between Members and Managers. Creators can work in all assigned projects and create new projects. More Info

When viewing the shared version of a journey map, clicking a link to another journey map will redirect you to the shared version of the linked map if that is available. If the linked map is not shared, you will be redirected to the in-app version of the linked map.

You can now download a list of users in your Organization as a CSV file. This feature is only available to enterprise accounts.

The journey map link lane allows you to connect a step with related journey maps. You can use this lane to zoom into a detailed journey of a particular step or to show alternative journeys of different zoom levels, use cases, scenarios, contexts, etc. More info

Fixed ability to reset whitelabel branding images.

A live data lane allows you to connect a step to an external source of data like a Google Spreadsheet and automatically visualize any numerical data such as revenue, churn, conversion, satisfaction scores, NPS, etc. More info

The demo project shows you how to illustrate the essential parts of a journey map: personas, emotional lane, dramatic arc, backstage processes - just to name a few. More info

When filtering projects on the dashboard by two or more filters, only projects matching all filter criteria will show up. Previously all projects matching at least one filter would show up. More info

Smaply offers learning resources in-app for users to dig into the methods and practice of journey mapping and improving experiences with cheat sheets, case studies and other learning resources. Get the toolkit

Journey map templates help you to easily start to visualize your customer experience. You can start with a popular template with a customizable structure. More info

We improved the response time for just about everything related to the image gallery.

You can now view a journey map that someone else is currently editing, albeit without being able to edit the journey map yourself.

On our blog, we collect share our knowledge and our customers’ best practice examples Go to the blog

If you want to present your personas to your team or your client, a PowerPoint export might now be a great way to do so. Export the persona template and then customize the presentation with your preferred colors and layout. More info

Customize your persona template with an easy drag and drop editor. More info

These images help you illustrate the steps of the customer journey. They come from the labs of our skilled design-team and are available in black & white and in color. More info

With the color picker, you can select your company colors and use them to have your exports based on your own CD. The color picker is available for colors on journey maps, as well as the avatars of personas and stakeholders. More info

On our helpdesk, we provide click-by-click guides and useful tips for working with Smaply. Go to helpdesk

You can now add icons and pictograms from the noun project to your storyboard. More info