Here's a short overview of Smaply's most important new features and improvements.
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March 2021
New Feature
Search and sort images on image gallery
You can search images on your "current project" gallery by their title, sort by date, or sort alphabetically.
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February 2021
New Feature
Live sharing of personas
With this new feature you can send your team, boss or client a link to your persona so they can see a live version of it and follow eventual changes in real time. Here is an example persona in live sharing mode.
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October 2020
New Feature
Smaply Capture
Smaply Capture is a mobile app that helps you digitize pen and paper journey maps by taking a picture, letting powerful handwriting recognition read and translate it to digital and uploading it to Smaply. More info
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October 2020
New Feature
Emotional journey export
Display a customer’s emotional journey and use compelling narratives where viewers help to develop empathy and understanding. More info
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July 2020
Improvement
Export sidebar
We completely redesigned the export sidebar. Exports to PDF and PNG are now located under the tab "Poster".
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July 2020
Improvement
Exports for everyone
We unlocked exporting resources to PDF and PNG for all trial users. By default, these exports will carry a watermark during trial.
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June 2020
Improvement
Performance improvements
We improved the performance of several database queries.
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May 2020
Improvement
Image gallery for enterprise
The image gallery will show the complete enterprise images instead of the cropped version (enterprise accounts only).
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May 2020
New Feature
Creator role
This role is an intermediate between Members and Managers. Creators can work in all assigned projects and create new projects. More Info
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May 2020
Improvement
Journey map link lane
When viewing the shared version of a journey map, clicking a link to another journey map will redirect you to the shared version of the linked map if that is available. If the linked map is not shared, you will be redirected to the in-app version of the linked map.
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April 2020
New Feature
Download users as CSV
You can now download a list of users in your Organization as a CSV file. This feature is only available to enterprise accounts.
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March 2020
New Feature
Journey map link lane
The journey map link lane allows you to connect a step with related journey maps. You can use this lane to zoom into a detailed journey of a particular step or to show alternative journeys of different zoom levels, use cases, scenarios, contexts, etc. More info
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January 2020
Bugfix
Reset branding images
Fixed ability to reset whitelabel branding images.
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December 2019
New Feature
Live data lane
A live data lane allows you to connect a step to an external source of data like a Google Spreadsheet and automatically visualize any numerical data such as revenue, churn, conversion, satisfaction scores, NPS, etc. More info
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October 2019
Learning Resource
New demo project: airport experience
The demo project shows you how to illustrate the essential parts of a journey map: personas, emotional lane, dramatic arc, backstage processes - just to name a few. More info
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September 2019
Improvement
Improved filters
When filtering projects on the dashboard by two or more filters, only projects matching all filter criteria will show up. Previously all projects matching at least one filter would show up. More info
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September 2019
Learning Resource
Learning toolkit
Smaply offers learning resources in-app for users to dig into the methods and practice of journey mapping and improving experiences with cheat sheets, case studies and other learning resources. Get the toolkit
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August 2019
Improvement
Various performance improvements
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July 2019
New Feature
Journey map templates
Journey map templates help you to easily start to visualize your customer experience. You can start with a popular template with a customizable structure. More info
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May 2019
Improvement
Response time of image gallery
We improved the response time for just about everything related to the image gallery.
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March 2019
New Feature
Read-only journey maps
You can now view a journey map that someone else is currently editing, albeit without being able to edit the journey map yourself.
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December 2018
Learning Resource
Smaply blog
On our blog, we collect share our knowledge and our customers’ best practice examples Go to the blog
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December 2018
New Feature
Persona editor 2.0
Customize your persona template with an easy drag and drop editor. More info
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December 2018
New Feature
PowerPoint export for personas
If you want to present your personas to your team or your client, a PowerPoint export might now be a great way to do so. Export the persona template and then customize the presentation with your preferred colors and layout. More info
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December 2018
New Feature
Storyboard image set
These images help you illustrate the steps of the customer journey. They come from the labs of our skilled design-team and are available in black & white and in color. More info
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June 2018
New Feature
Color picker
With the color picker, you can select your company colors and use them to have your exports based on your own CD. The color picker is available for colors on journey maps, as well as the avatars of personas and stakeholders. More info
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June 2018
Learning Resource
Smaply helpdesk
On our helpdesk, we provide click-by-click guides and useful tips for working with Smaply. Go to helpdesk
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May 2018
New Feature
Icons and pictograms
You can now add icons and pictograms from the noun project to your storyboard. More info
Any Questions?
Drop us a line if you like to know more about past and future improvements.