Changelog

Smaply Capture is a mobile app that helps you digitize pen and paper journey maps by taking a picture, letting powerful handwriting recognition read and translate it to digital and uploading it to Smaply. More info

Display a customer’s emotional journey and use compelling narratives where viewers help to develop empathy and understanding. More info

We completely redesigned the export sidebar. Exports to PDF and PNG are now located under the tab "Poster".

We unlocked exporting resources to PDF and PNG for all trial users. By default, these exports will carry a watermark during trial.

We improved the performance of several database queries.

The image gallery will show the complete enterprise images instead of the cropped version (enterprise accounts only).

This role is an intermediate between Members and Managers. Creators can work in all assigned projects and create new projects. More Info

When viewing the shared version of a journey map, clicking a link to another journey map will redirect you to the shared version of the linked map if that is available. If the linked map is not shared, you will be redirected to the in-app version of the linked map.

You can now download a list of users in your Organization as a CSV file. This feature is only available to enterprise accounts.

The journey map link lane allows you to connect a step with related journey maps. You can use this lane to zoom into a detailed journey of a particular step or to show alternative journeys of different zoom levels, use cases, scenarios, contexts, etc. More info

Fixed ability to reset whitelabel branding images.

A live data lane allows you to connect a step to an external source of data like a Google Spreadsheet and automatically visualize any numerical data such as revenue, churn, conversion, satisfaction scores, NPS, etc. More info

The demo project shows you how to illustrate the essential parts of a journey map: personas, emotional lane, dramatic arc, backstage processes - just to name a few. More info

When filtering projects on the dashboard by two or more filters, only projects matching all filter criteria will show up. Previously all projects matching at least one filter would show up. More info

Smaply offers learning resources in-app for users to dig into the methods and practice of journey mapping and improving experiences with cheat sheets, case studies and other learning resources. Get the toolkit

Journey map templates help you to easily start to visualize your customer experience. You can start with a popular template with a customizable structure. More info

We improved the response time for just about everything related to the image gallery.

You can now view a journey map that someone else is currently editing, albeit without being able to edit the journey map yourself.

On our blog, we collect share our knowledge and our customers’ best practice examples Go to the blog

Customize your persona template with an easy drag and drop editor. More info

If you want to present your personas to your team or your client, a PowerPoint export might now be a great way to do so. Export the persona template and then customize the presentation with your preferred colors and layout. More info

These images help you illustrate the steps of the customer journey. They come from the labs of our skilled design-team and are available in black & white and in color. More info

With the color picker, you can select your company colors and use them to have your exports based on your own CD. The color picker is available for colors on journey maps, as well as the avatars of personas and stakeholders. More info

On our helpdesk, we provide click-by-click guides and useful tips for working with Smaply. Go to helpdesk

You can now add icons and pictograms from the noun project to your storyboard. More info