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Toolbox

a visualization of cards that seem to be very flexible by drag & drop
Isabel Grillmayr
October 10, 2024
a scaffold as an analogy to a framework
Katharina Rainer
December 27, 2023
visualization of the smaply and the uxpressia logo on grey and black background
Katharina Rainer
February 8, 2023
illustration of a a journey map with sticky notes and a pen
Katharina Rainer
August 17, 2022
books in a shelf
Cambrian Berry
August 1, 2022
visualization of journey map
Klaus Schwarzenberger
February 15, 2022
a hand holding up 7 books
Zsofia Szatmari-Margitai
December 1, 2021
A wooden table with a keyboard, a mouse, a phone, pens and other tools to work.

Service Design

Experience Research

Toolbox

Management and operations

16 Customer Experience Tools for mapping, management, and researching CX

Cambrian Berry
May 27, 2021
Journey map focussed on the emotional experience of a persona
Katharina Rainer
October 12, 2020
motivating sign of learning
Cambrian Berry
September 6, 2020
Learning card deck
Isabel Grillmayr
August 19, 2020
plotted journey map hanging on a brick wall
Marc Stickdorn
December 6, 2018
9 icons of participants with 3 in a red circle
Birgit Bosio
June 1, 2018
yellow background with writing: how to evaluate a journey map? ...6 aspects to consider
Katharina Rainer
March 8, 2017

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