plotted journey map hanging on a brick wall

Facilitating journey mapping workshops

December 6, 2018

A facilitator can help make workshops more efficient and enjoyable. This is a slide deck on facilitating journey mapping workshops.

The slides cover the basics of facilitation as well as how to facilitate the development of personas and journey maps.

It’s about the Why of facilitation and key concepts, and also goes through the most important topics to cover in a journey mapping workshop.

Finally, it includes exercises you can take or use during your own workshops.

Workshop RoX2017 Customer Journey Mapping from USECON

This is the slide deck’s agenda:

01 Facilitating
02 Basics
03 Personas
04 Journey maps