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Management and operations

Two sets of hands with pens and paper, apparently discussing the contents of a contract.

Management and operations

Journey Mapping

Journey management for legal teams

Bilgehan Arifoğlu
June 3, 2025
Photo of people collaborating with their notebooks and a flip chart.
Isabel Grillmayr
June 2, 2025
A journey management system with three zoom levels and dedicated journey map managers built in Smaply.
Isabel Grillmayr
May 20, 2025
A group of people sitting around a meeting table, discussing and collaborating around a big screen

Management and operations

Journey management tools and methods

Isabel Grillmayr
May 20, 2025
A travel journey created in Smaply.
Musa Hanhan
March 31, 2025
Journey Hierarchy created in Smaply

Management and operations

Journey management with Smaply

Isabel Grillmayr
February 19, 2025
A calculator lying on a desk on top of some sheets with diagrams on them.
Kate Parish
September 26, 2024
a scaffold as an analogy to a framework
Katharina Rainer
December 27, 2023
Two women speaking with each other, smiling across the cashdesk in a salon
Isabel Grillmayr
August 1, 2023
a road symbolizing the way into the future
Michael Steingress
June 14, 2023
A wooden table with a keyboard, a mouse, a phone, pens and other tools to work.

Service Design

Experience Research

Toolbox

Management and operations

16 Customer Experience Tools for mapping, management, and researching CX

Cambrian Berry
May 27, 2021

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