Ask Marc – about presenting journey maps
In this webinar, we’ll talk about presenting customer journey maps: How to approach different audiences, how to tailor journey map details to stakeholder groups, and about types of visualizations and exports for different use cases. After this session, you’ll know how to use journey maps as boundary objects to bridge organizational and communicational silos.
This series was initiated as a place for folks to learn more about service design and journey mapping software. Our co-founder and CEO Marc Stickdorn and the Smaply team share their experience on how to embed and scale service design in organizations. The sessions usually kick off with a short introduction to the focus topic to bring everybody to the same page, followed by user questions and deep discussions of best practice examples.
Join us online on
Thursday, August 26, 2021