Free online course

The basics of experience innovation

Learn how to innovate customer experience using journey maps, personas, and stakeholder maps – in 3 hours and for free.

the basics of service design, design thinking, ux, cx, or however you call it

What you will learn in this course

In this course you get an overview on the most important methods and tools of customer experience innovation.
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Personas

Create empathy with your customers and understand their needs and expectations.

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Journey Maps

Discover pain points and moments of truth in their customer experience.

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Stakeholder maps

Learn what stakeholders influence your service and how they are connected.

the main tools and methods of experience management

Course curriculum

01 Intro

02 Personas

03 Journey maps

04 Stakeholder maps

05 That’s all, folks!

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content for all types of learners

What you will get

Read, watch, listen and benefit from hands-on recommendations for different types of learning preferences.

Video tutorials

Deep-dive sessions

Examples and practitioners' stories

Cheat sheets to put on your desk

Tips for getting started