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A customer journey map is not a ****ing deliverable!

April 9, 2016

In this interview with the Service Design Show Marc talks about his first encounter with Service design, why there are so many names for it and more. Watch it to get some great insights!

That’s the quintessence of an interview the Service Design Show conducted with Marc.

This is what you can expect from the interview:

  • First encounter with Service Design.
  • Why do we have so many names for doing design?
  • When will we finally do really good research in practice?
  • How much technology do we actually need in Service Design?
  • Marc’s golden rule for aspiring Service Designers.
  • Question for the viewers.

We’re sure you’ll like the interview – the Service Design Show opted for a creative approach of asking questions.

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A customer journey map is not a ****ing deliverable!