December 6, 2018
How to facilitate a Customer Journey Mapping Workshop
In the competitive landscape of modern business, understanding your customers' experiences is paramount. One powerful tool that can help you achieve this understanding is a Customer Journey Mapping Workshop. This dynamic process has emerged as a game-changer, enabling businesses to gain invaluable insights into their customers' interactions, pain points, and preferences. In this article, we delve into the benefits of a Customer Journey Mapping Workshop and see how a facilitator can help make workshops more efficient and enjoyable.