August 1, 2022
Service design glossary
We all make assumptions, every day. One of the biggest ones we often make is that the people who are listening to us will understand the meaning of what we are saying. Sometimes this mutual clarity of understanding will be inconsequential, however, sometimes it might actually matter. So let's take a little bit of time to get on the same page, reduce some communication errors and bring some more ease into our communication. A good first step on this journey will be to clarify the language we are using, and what it means.