the blog for experience innovators

Personas

images showing the experience at an airport

March 20, 2020

Ask Marc – about personas on journey maps

In this session we talked about how to use multiple personas on one journey map to compare their experience. Also we included stakeholder groups into the discussion and learn how backstage activities and service blueprints are connected to personas.

Marc Stickdorn

Person writing on a persona template, creating a persona

February 18, 2020

The basics of user personas

In this article we explain what user or customer personas are, why they are important and what you need to consider when creating them. We also provide you with a persona template so that you can get started right away.

Antonia Cramer

February 14, 2020

Ask Marc – about personas

In this session we talk about how personas differ from market segments and other constructs, how to create and update them, and how to successfully embed them in organizations.

Marc Stickdorn

a person creating a persona on a template pad

October 24, 2018

Cheat sheet: personas

A persona is a rich description of a fictional person who exemplifies a specific group of people. Personas make it easier to empathize with customers, employees, and other stakeholders. Here’s how to visualize them.

Isabel Grillmayr