June 17, 2021
Service design implementation (Guide part 4)
When it comes to implementing service design, the first step many organizations take is often to run training programs for their team. Even though such workshop-style training is great to raise awareness of the topic and give a good overview of different tools and methods, it often remains hard for participants to apply the learnings in their day-to-day work. In this article, we will share some lessons learned on how to successfully bring service design into an organization so that it can be used to supplement and enhance existing ways of working.