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www.smaply.com/blog/case-study-employee-experience
Case study: researching employee experience

Amount of collected touchpoints. : 178. Amount of touchpoints per participant. : 1-46. ( * ) This case study refers to our mobile ethnography tool called ExperienceFellow which is not available anymore. For further information drop us a line at mail@smaply.com

www.smaply.com/blog/case-study-students-journey-map
Case study: student journey mapping

Case study: student journey mapping. October 1, 2019. This case study reviews the use of journey mapping for improving retention rates at a US university. As the work was completed by students graduating into the healthcare field, it also showed how

www.smaply.com/blog/case-study-restaurant-experience
Case study: researching experiences in a restaurant

mobile ethnography when exploring immediate experiences, not only limited to the tourism sector. ( * ) This case study refers to our mobile ethnography tool called ExperienceFellow which is not available anymore. For further information drop us a line at mail

www.smaply.com/blog/case-study-health-care
Case study: journey mapping in healthcare

Case study: journey mapping in healthcare. March 1, 2019. This case shows how the Community Empowerment Lab, a global health research and innovation organization, used Smaply to help design a model for scaling Kangaroo Mother Care in rural India. The

www.smaply.com/blog/case-study-experience-public-services
Case study: researching public services experience

None. ( * ) This case study refers to our mobile ethnography tool called ExperienceFellow which is not available anymore. For further information drop us a line at mail@smaply.com. Map your experience research findings. Author. Birgit Bosio. Birgit has

www.smaply.com/blog/best-practice-museum-experience
Researching experiences in a museum

Provost’s Experiential Teaching Award. ( * ) This case study refers to our mobile ethnography tool called ExperienceFellow which is not available anymore. For further information drop us a line at mail@smaply.com. Map your experience research findings! Author

www.smaply.com/blog/mobile-ethnography-webinar
[German] Webinar: Mobile ethnography and user research

[German] Webinar: Mobile ethnography and user research. January 6, 2016. This webinar with Klaus Schwarzenberger and Carina Hauser from Usecon is about user behavior and how mobile ethnography can help research experiences. Mobile Ethnografie ermöglicht

www.smaply.com/blog/case-study-serfaus
Case study: researching experiences in tourism

who have added more than 3 touchpoints: 44. Total number of touchpoints: 370. ( * ) This case study refers to our mobile ethnography tool called ExperienceFellow* which is not available anymore. For further information drop us a line at mail@smaply.com

www.smaply.com/blog/case-study-ef-central-park
Case Study: experience research in Central Park

Case Study: experience research in Central Park. July 10, 2019. In this article the author discusses her insights on using mobile ethnography for a diary study as a design researcher. The project revolves around understanding how people navigate around

www.smaply.com/blog/toolkit-experience-research
Free toolkit: experience research

best contents of our blog for you to save and share with others: cheat sheets on the basic methods and tools of research, case studies on customer and employee experience research, as well as information on the research method of mobile ethnography