Smaply 3.0 Helpdesk
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Smaply 3.0 vs Smaply Classic

Smaply 3.0 is an all-new tool that combines journey mapping with journey management features. Here we provide answers to the most frequently asked questions.

Why a new tool

Smaply 3.0 is an entirely new tool, built upon the rich experience that we've gained after having provided Smaply Classic for almost 10 years.

Today, our users aren’t just using journey maps as deliverables; they’re making them the core of their service development, which moves journey maps move to the core of organizations. Users need more flexibility and a range of features to enable journey management.

What to expect from Smaply 3.0

The first public release of Smaply 3.0 will include many of the features our users loved about Smaply Classic, while at the same time providing new features:

Clean interface

Smaply received a complete makeover! The new interface is less cluttered and has a fresh, modern look.

Real-time collaboration

With real-time collaboration Smaply 3.0 is ready to conduct workshops with your team. The time-intensive transfer of data from Miro and Mural to your dedicated journey mapping tool is finally over!

Customer journey management

Customer journey management is the process of planning, executing, and overseeing the entire customer experience across all touchpoints and channels. Smaply 3.0 includes features to support cross-journey opportunities, pain points, and solution management, and allows you to connect all of your maps into a hierarchy.

Flexibility and tailorability

Smaply 3.0 is a tool that adapts to your organization and not the other way around. You can customize your journey maps, independent from lane and information types.

More granular user management

Smaply 3.0’s user roles function on three different hierarchy levels: organization, workspace and journey map. A user can for example be "viewer" for a whole organization, but have editing rights in a single workspace or even just a single map.

Opportunity and pain point management

Opportunity, Pain Point, and Solution cards are stored in a database so that you can reuse them on multiple maps, without duplication. Through the Portfolio, you can view these together on a grid, understanding at-a-glance how they compare from an impact, feasibility, and potential point of view.

Flexible hierarchies

... and many more

We’re building Smaply 3.0 with a strong compliance to our accessibility statement.

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Smaply Helpdesk

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