Smaply 3.0 Helpdesk
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About Smaply 3.0 vs Smaply Classic

Smaply 3.0 is an all-new tool that combines journey mapping with journey management features. Here we provide answers to the most pressing FAQs.

Why a new tool

Smaply 3.0 is an entirely new tool, built upon the rich experience that we've made after having provided Smaply Classic for almost 10 years.

Nowadays, users are not only using journey maps as deliverables; they rather make them the core of their service development, thus journey maps move to the core of organizations.

What to expect from Smaply 3.0

The first public release of Smaply 3.0 will include many of the features our users loved about Smaply Classic, whilst at the same time providing new features:

  • Clean interface
  • Cutomization of journey maps, independent of lane types and information types
  • Real-time collaboration, thus workshop-readiness
  • Robust online and offline editing
  • Service blueprinting
  • ... and many more

By the way, we're building Smaply 3.0 with a strong compliance to our accessibility statement.

After the first release, there are more features to come – we'll announce them step by step on the Smaply roadmap.

When will Smaply 3.0 be released?

You can expect the first public release around May 2023.

How can I get early access?

For now, we provide handpicked users, e.g. our power users and our business partners, with early access to the tool. If you are interested in having a glimpse into the tool, just let us know.

Comments, questions, feedback?

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Smaply Helpdesk

How can we help you today?