Today we’ve got an interesting podcast for you, made by Marc in collaboration with IATV.
It’s about Service Design and Design Thinking, in particular about customer journey maps and service prototypes.
Further, the books This is Service Design Thinking as well as This is Service Design Doing are topics of the talk.
Marc is our co-founder and CEO, as well as co-author of the award-winning books 'This is Service Design Thinking' and 'This is Service Design Doing'. He gives talks and workshops on service design and innovation all over the world, teaches at various business and design schools and is a trainer at This is Doing.