Customer experience online course & certificate [Free]
In this course, you get an overview of the most important methods and tools of customer experience management. It consists of 5 modules, going into the details of personas, journey mapping, and stakeholder mapping.
The chapters include various learning materials, such as video tutorials, deep-dive sessions, examples and practitioner's stories, cheat sheets and tips for getting started.
The final exam takes about 15 minutes. For successful completion you receive a certificate.