Customer experience online course [Free]

November 8, 2022

In this course you get an overview on the most important methods and tools of customer experience management. This course consists of 5 modules, going into the details of personas, journey mapping and stakeholder mapping.

The chapters include various learning materials, such as video tutorials, deep-dive sessions, examples and practitioner's stories, cheat sheets and tips for getting started.

The final exam takes about 15 minutes. For successful completion you receive a certificate.

Learn more about the basics of CX management!

Author

Isabel Grillmayr

Isabel's background is in business and tourism management. At Smaply, she takes care of our online channels, provides our users with helpful learning materials and updates about new features. Isabel is a marketer at heart and is passionate about service design, sustainability and driving innovation, especially in the tourism and leisure sector.

Customer experience online course [Free]

Isabel Grillmayr

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