the blog for experience innovators

Practitioner Interviews

A group of women smiling in the camera, in the background there is a bridge.

February 28, 2023

Seeding service design: an interview with Birgit Mager

Professionals working in the field of experience management represent an array of skills and knowledge: designers and managers, researchers and engineers, data-driven and creative folks, CX, UX, EX… the profession has many faces. We are thrilled to have one of the most crucial community members share some of her background, her knowledge, and a few insights into her work: please meet Birgit Mager!

Katharina Rainer

Patricia Stark writing on a sticky note on the wall.

December 15, 2022

Co-creating our future: an interview with Patricia Stark

Professionals working in the field of experience innovation represent an array of skills and knowledge: designers and managers, researchers and engineers, data-driven and creative folks, CX, UX, EX… the profession has many faces. We are thrilled to have a truly inspiring CX expert share some of her background, her learnings, and a few insights into her work: please meet Patricia Stark!

Katharina Rainer

Adam standing in front of a board with sketch notes

December 1, 2022

Designing rituals: an interview with Adam Cochrane

Professionals working in the experience design field represent an array of skills and knowledge: designers and managers, researchers and engineers, data-driven and creative folks, CX, UX, EX… the profession has many faces. We are thrilled to have a service designer working in the field of financial services share some of his work and his background: please meet Adam Cochrane!

Katharina Rainer

November 15, 2022

Trauma-responsive design: an interview with Rachael Dietkus

Professionals working in the experience design field represent an array of skills and knowledge: designers and managers, researchers and engineers, data-driven and creative folks, CX, UX, EX… the profession has many faces. We are thrilled to have a design strategist from the fields of social work and mental health share some of her background, her learnings, and a few insights into her work: please meet Rachael Dietkus!

Katharina Rainer

A group of people standing around a bar and smiling into the camera.

October 25, 2022

Understanding gender to design tourism services: an interview with Sylvia Prunthaller

Professionals working in the experience innovation field represent an array of skills and knowledge: designers and managers, researchers and engineers, data-driven and creative folks, CX, UX, EX… the profession has many faces. We are thrilled to have a truly inspiring CX expert share some of her background, her learnings, and a few insights into her work: please meet Sylvia Prunthaller!

Katharina Rainer

Marc standing on a stage with people watching him and a presentation with a white slide in the background, that says: "Disclaimer, I don't know anything about the future"

October 4, 2022

Working towards clear goals: Marc Fonteijn

Professionals working in the experience innovation field represent an array of skills and knowledge: Designers and managers, researchers and engineers, data-driven and creative folks, CX, UX, EX… the profession has many faces. We are thrilled to have a truly inspiring CX expert share some of his background, his learnings, and a few insights into his work: please meet Marc Fonteijn!

Katharina Rainer

Cambrian Berry in front of a workshop wall

May 31, 2022

Catalyzing innovation: an interview with Cambrian Berry

Katharina Rainer

May 17, 2022

Everything is connected: an interview with Christof Zürn

Professionals working in the experience innovation field represent an array of skills and knowledge: Designers and managers, researchers and engineers, data-driven and creative folks, CX, UX, EX… the profession has many faces. We are thrilled to have a renowned CX expert share some of his background, knowledge, and a few insights into his work: please meet Christof Zürn!

Katharina Rainer

Gerry Scullion talking with a group of people.

May 3, 2022

Service designers as facilitators of conversations: an interview with Gerry Scullion

Professionals working in the experience innovation field represent an array of skills and knowledge: Designers and managers, researchers and engineers, data-driven and creative folks, CX, UX, EX… the profession has many faces. We are thrilled to have a renowned CX expert share some of his background, his learnings, and a few insights into his work: please meet Gerry Scullion!

Katharina Rainer

A friendly doctor looking after a woman who just gets her bloodpressure checked

February 23, 2022

Journey mapping in healthcare: innovating patient experience

Healthcare services are among the most essential human needs. It does not matter what place on earth, culture, age, gender, predisposition – at some point we all need medical help. And in those sensitive moments, we are glad to have a health system where we can trust both the processes, and the human interaction.

Katharina Rainer