the blog for experience innovators

Practitioner Interviews

Adam standing in front of a board with sketch notes

December 1, 2022

Designing rituals: an interview with Adam Cochrane

Professionals working in the experience design field represent an array of skills and knowledge: designers and managers, researchers and engineers, data-driven and creative folks, CX, UX, EX… the profession has many faces. We are thrilled to have a service designer working in the field of financial services share some of his work and his background: please meet Adam Cochrane!

Katharina Rainer

November 15, 2022

Trauma-responsive design: an interview with Rachael Dietkus

Professionals working in the experience design field represent an array of skills and knowledge: designers and managers, researchers and engineers, data-driven and creative folks, CX, UX, EX… the profession has many faces. We are thrilled to have a design strategist from the fields of social work and mental health share some of her background, her learnings, and a few insights into her work: please meet Rachael Dietkus!

Katharina Rainer

A group of people standing around a bar and smiling into the camera.

October 25, 2022

Understanding gender to design tourism services: an interview with Sylvia Prunthaller

Professionals working in the experience innovation field represent an array of skills and knowledge: designers and managers, researchers and engineers, data-driven and creative folks, CX, UX, EX… the profession has many faces. We are thrilled to have a truly inspiring CX expert share some of her background, her learnings, and a few insights into her work: please meet Sylvia Prunthaller!

Katharina Rainer

Marc standing on a stage with people watching him and a presentation with a white slide in the background, that says: "Disclaimer, I don't know anything about the future"

October 4, 2022

Working towards clear goals: Marc Fonteijn

Professionals working in the experience innovation field represent an array of skills and knowledge: Designers and managers, researchers and engineers, data-driven and creative folks, CX, UX, EX… the profession has many faces. We are thrilled to have a truly inspiring CX expert share some of his background, his learnings, and a few insights into his work: please meet Marc Fonteijn!

Katharina Rainer

Cambrian Berry in front of a workshop wall

May 31, 2022

Catalyzing innovation: an interview with Cambrian Berry

Katharina Rainer

May 17, 2022

Everything is connected: an interview with Christof Zürn

Professionals working in the experience innovation field represent an array of skills and knowledge: Designers and managers, researchers and engineers, data-driven and creative folks, CX, UX, EX… the profession has many faces. We are thrilled to have a renowned CX expert share some of his background, knowledge, and a few insights into his work: please meet Christof Zürn!

Katharina Rainer

Gerry Scullion talking with a group of people.

May 3, 2022

Service designers as facilitators of conversations: an interview with Gerry Scullion

Professionals working in the experience innovation field represent an array of skills and knowledge: Designers and managers, researchers and engineers, data-driven and creative folks, CX, UX, EX… the profession has many faces. We are thrilled to have a renowned CX expert share some of his background, his learnings, and a few insights into his work: please meet Gerry Scullion!

Katharina Rainer

A friendly doctor looking after a woman who just gets her bloodpressure checked

February 23, 2022

Journey mapping in healthcare: innovating patient experience

Healthcare services are among the most essential human needs. It does not matter what place on earth, culture, age, gender, predisposition – at some point we all need medical help. And in those sensitive moments, we are glad to have a health system where we can trust both the processes, and the human interaction.

Katharina Rainer