Knowledge

Journey Mapping

Mapping out experiences in a sequential visualization

Journey Management

Building a customer-centric management system

Conducting user-centred design solutions in the real world

Stakeholder Mapping

Visualizing relationships and value exchange in ecosystems

Experience Research

Laying the fundamentals for robust innovation and design work

Practitioners’ insights

CX Industry Insights

See how specific industries benefit from journey mapping

Practitioner Interviews

CX experts share insights into their background and work

Real-life stories of how Smaply customers improved their process

Answers from Marc Stickdorn, thought leader in the industry

Toolbox

Get guidance for specific challenges

Tools and templates

Demo projects, workshop templates and more

Embed and scale service design in your organization

Learn the basics of experience innovation

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content for experience innovators

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