Marc Stickdorn smiling into the camera, a laptop and a microphone

Podcast: Tools and ways on how to implement service design in large organizations

March 6, 2019

In this podcast, our co-founder and CEO Marc Stickdorn shares his experience on how to successfully bring service design to large organizations.

This video, showing Marc Stickdorn talking at the Service Design Global conference, is about the importance of journey maps, why Adobe Illustrator and Photoshop are not helpful in this change process and how to increase a company’s customer centricity.