Podcast: talking about Journey Map Operations at 'This is HCD'
In this podcast, Gerry Scullion and I talk about Journey Map Operations and how projects in organizations impact customer and employee experience.
The podcast This is HCD is the #1 human-centered design podcast on the internet, focussing on capturing a representative voice of the industry by sharing a vision. It looks at what happens behind the scenes of actually doing innovation and design, such as design research, facilitation, prototyping, visualization - and a great sounding board for industries like service design, UX, content design and product management. The podcast is hosted by Gerry Scullion, founder and CEO of Humana Design and founder and CEO of This is Doing.
In this episode of This is HCD, Gerry and I chat about how almost all projects in an organization impact customer and employee experience. We speak about how to get an overview of all projects going on across the different teams and departments that impact those experiences. We also dive into Journey Map Operations, a new approach using journey maps as a visual management tool – something that might be a very useful framework that can really really help organizations and teams ‘move the dial’.
By the way, you’ll hear more from us in an on-going basis, chatting more about the complexities of doing design.