Service Update: Temporary issues due to global AWS outage

Smaply has experienced temporary access issues due to a global outage at Amazon Web Services (AWS). One of our downstream providers has been impacted, particularly affecting the delivery of email sign-in and two-factor authentication (2FA) codes.

As a result, you might have experienced short-term interruptions when logging in or performing authentication-related actions in Smaply.

What you might have experienced

You might notice:

Delays or timeouts when receiving your verification code
Missing sign-in codes

No impact on data security

We want to reassure all users that this issue did not affect data security or integrity. Your projects, customer journey maps, and all associated data remain completely safe. The problem is limited to email-based authentication services that rely on AWS infrastructure.

Our response

Our technical team was closely monitoring the situation and coordinating with AWS to minimize disruption. We’re continuously assessing performance and will update our status page as more information becomes available.

Thank you for your understanding

We know how important Smaply is to your daily work and sincerely appreciate your patience during this temporary interruption. We will make sure services return to full performance as soon as possible.

—
The Smaply Team

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Author

Isabel Grillmayr

Isabel brings a marketing perspective to customer journey mapping, service design, and sustainability. With a background in business, innovation, and tourism, she helps organizations craft meaningful experiences that connect strategy, customer experience, and responsible business practices. Currently pursuing a master's in sustainability management, she shares insights that inspire organizations to rethink how they design and deliver services.