● Paid Classic account migration guide
It's time to transition to the new Smaply
If you liked Smaply Classic, you'll love the new Smaply!
We're here to ensure a smooth transition to the new Smaply, with dedicated migration support for all paid Smaply Classic accounts.
● Smaply Classic to the new Smaply Migration Overview (Paid accounts)
Support for paid accounts
We're here to ensure you have a smooth transition to the new Smaply.
Below is a quick outline of how we're here to help during the transition.
We'll talk you through the migration process, ensure your new account is setup correctly and you have everything you need.
Depending on your Smaply Classic plan, our team will help migrate between 5-50 maps to the new Smaply to get you started.
Once you account is due for renewal, we'll work with you to ensure you have the right plan at the right price.
Why you'll love the new Smaply
20+ Integrations
Data relationships
Trusted by CX teams at the world’s
leading brands
How to prepare to migrate
A quick outline of how to prepare to migrate your Smaply Classic content to the new Smaply
Frequently Asked Questions
Journey Map Editor
Build your journey maps with Smaply's intuitive drag-and-drop tool. Visualize and integrate various data types to enhance your business CX strategy.
Work together to create customer journey maps in real-time or asynchronously. Smaply remains stable, even with a poor internet connection, ensuring effective co-creative workshops and collaboration.
Journey Management
Journey management goes beyond mapping. With Smaply you can interlink journey maps, build comprehensive journey hierarchies and networks, and track the performance of each map.
This holistic approach enables you to see the bigger picture and make data-driven decisions, ensuring a consistent customer experience across all touchpoints.
Collaboration on journey maps is the key to great experiences. Invite your team, customers, or users to co-create journey maps!
Persona Builder
Transform customer insights into actionable personas to gain a holistic view of your customers’ needs, and put them at the center of your actions.
Create new personas from within your journey maps, then complete and refine them in the Persona Builder. Link one or multiple personas directly to your journey maps and filter them for a more tailored view.
Smaply makes it easy to visualize hierarchies of maps, clarify responsibilities, create a data hub, and manage processes. Connect the silos of your organization.
“Having Smaply as a partner in my journey was so valuable to my practice as a service designer. It really relieved me of so much cognitive overhead as I knew where the high-fidelity doing was going to live. Also, compared to other tools, it does all the important things better and remains consistent. An awesome tool for UX, Product Managers and Service Designers.”
Designer, Educator & Podcaster
Founder of The Human Centered Design Network
“Smaply acts like a platform that is intuitive and super easy to use. This greatly facilitates cross-team collaboration with internal teams and external agencies. Smaply’s outstanding customer service has been key to PwC’s adoption of CX practices and tools.”
Director of Global Delivery Model
at PwC
A tool made from experience,
for experience management
Smaply has been built to meet the real needs of customer-centric work. You asked for a customer journey management tool with user journey mapping capabilities – so here we go.
delightful interface
pain points & solutions
certified
map repository
