Smaply helps telecom teams reduce churn and optimize service delivery through customer journey mapping.
● Customer Journey Management Software
Customer journey mapping helps telecoms improve onboarding, support, and retention.
Smaply helps telecom teams align around CX data and deliver better service experiences.
● Visualise your customer journey
Track steps from ticket creation to resolution.
Learn more● Visualise your customer journey
Compare self-service, app, and phone support paths.
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● Visualise your customer journey
Link CSAT, churn rate, or call volume data to journey stages.
Learn more● Visualise your customer journey
Coordinate product, service, and ops teams around shared goals.
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● Map journeys with ease
Easily create detailed journey maps with stages, touchpoints, emotions, personas, channels, and more - no design skills needed.
● Connect insights to action
Link pain points, opportunities, and solutions directly on maps. Add context with research data and visualize impact at a glance.
● Tailor journeys by persona
Map experiences for different personas and roles. Compare journeys to understand unique needs, expectations, and challenges.
● Monitor performance with data
Bring in data from tools like Google Analytics, Power BI, or Excel. Track KPIs and monitor journey health with visual indicators.
● Work together in real time
Work together across teams with live editing, comments, tags, and filters. Keep everyone aligned and engaged, no matter where they are.
● Organize and scale journeys
Manage multiple journeys, personas, and insights in one place. Navigate from high-level overviews to detailed steps with journey hierarchies.
