Smaply helps SaaS teams improve user onboarding, engagement, and retention with customer journey mapping.
● Customer Journey Management Software
Customer journey mapping helps SaaS companies reduce churn and align product, support, and growth teams.
Smaply helps SaaS teams align across departments and build better user experiences.
● Visualise your customer journey
From signup to renewal, track user needs and barriers.
Learn more● Visualise your customer journey
Overlay metrics like churn risk or activation rate.
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● Visualise your customer journey
Design admin vs. end-user experiences.
Learn more● Visualise your customer journey
Align product, CS, and marketing around shared journeys.
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● Map journeys with ease
Easily create detailed journey maps with stages, touchpoints, emotions, personas, channels, and more - no design skills needed.
● Connect insights to action
Link pain points, opportunities, and solutions directly on maps. Add context with research data and visualize impact at a glance.
● Tailor journeys by persona
Map experiences for different personas and roles. Compare journeys to understand unique needs, expectations, and challenges.
● Monitor performance with data
Bring in data from tools like Google Analytics, Power BI, or Excel. Track KPIs and monitor journey health with visual indicators.
● Work together in real time
Work together across teams with live editing, comments, tags, and filters. Keep everyone aligned and engaged, no matter where they are.
● Organize and scale journeys
Manage multiple journeys, personas, and insights in one place. Navigate from high-level overviews to detailed steps with journey hierarchies.
