From quoting to claims, Smaply helps insurance teams deliver consistent, customer-centered experiences.
● Customer Journey Management Software
Customer journey mapping for insurance teams to align departments, reduce friction, and improve CX at every stage.
Designed to help insurers understand, optimize, and manage customer journeys from quote to claim.
● Visualise your customer journey
Quickly create detailed customer journey maps for insurance processes like policy onboarding, renewals, and claims using flexible drag-and-drop tools.
Learn more● Visualise your customer journey
Visualize customer insights by impact and reach to prioritize fixes in critical journeys such as claims processing or customer service.
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● Visualise your customer journey
Integrate data from analytics platforms like Google Analytics, Excel365, or PowerBI directly into your journey maps to monitor performance.
Learn more● Visualise your customer journey
Turn pain points into Jira or Asana tasks so your insurance team can act quickly on opportunities for improvement across the customer lifecycle.
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● Map journeys with ease
Easily create detailed journey maps with stages, touchpoints, emotions, personas, channels, and more - no design skills needed.
● Connect insights to action
Link pain points, opportunities, and solutions directly on maps. Add context with research data and visualize impact at a glance.
● Tailor journeys by persona
Map experiences for different personas and roles. Compare journeys to understand unique needs, expectations, and challenges.
● Monitor performance with data
Bring in data from tools like Google Analytics, Power BI, or Excel. Track KPIs and monitor journey health with visual indicators.
● Work together in real time
Work together across teams with live editing, comments, tags, and filters. Keep everyone aligned and engaged, no matter where they are.
● Organize and scale journeys
Manage multiple journeys, personas, and insights in one place. Navigate from high-level overviews to detailed steps with journey hierarchies.
