Smaply helps hotels optimize service touchpoints and exceed guest expectations through customer journey mapping.
● Customer Journey Management Software
Customer journey mapping helps hotels personalize service, increase satisfaction, and improve operational efficiency.
Smaply helps hotel teams capture insights, align departments, and improve services across the entire stay.
● Visualise your customer journey
Visualize how guests interact through websites, apps, staff, and facilities.
Learn more● Visualise your customer journey
Create and compare different traveler profiles to tailor experiences by segment.
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● Visualise your customer journey
Gather and align insights from front desk, housekeeping, and F&B to understand guest pain points.
Learn more● Visualise your customer journey
Export journey maps into presentations or create task tickets for follow-up in Jira or Asana.
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● Map journeys with ease
Easily create detailed journey maps with stages, touchpoints, emotions, personas, channels, and more - no design skills needed.
● Connect insights to action
Link pain points, opportunities, and solutions directly on maps. Add context with research data and visualize impact at a glance.
● Tailor journeys by persona
Map experiences for different personas and roles. Compare journeys to understand unique needs, expectations, and challenges.
● Monitor performance with data
Bring in data from tools like Google Analytics, Power BI, or Excel. Track KPIs and monitor journey health with visual indicators.
● Work together in real time
Work together across teams with live editing, comments, tags, and filters. Keep everyone aligned and engaged, no matter where they are.
● Organize and scale journeys
Manage multiple journeys, personas, and insights in one place. Navigate from high-level overviews to detailed steps with journey hierarchies.
