Scale customer centricity
Establish a common customer-centric language across teams. Use journey maps to manage agile teams. Break down silos in your organization.
Improve business performance
Gain a competitive advantage by understanding customer needs and pain-points. Reveal new business opportunities through a compelling customer experience.
Customize and standardize
Embed journey mapping in your organization through standardization so that you can build on previous projects and CX research data.
“Smaply is one of the best platforms in the market to create service maps or customer journeys using an already developed framework steeped in best practices. Personas and stakeholder maps integrations give any team an edge when it comes to practicing CX.”
“Smaply acts like a platform that is intuitive and super easy to use. This greatly facilitates cross-team collaboration with internal teams and external agencies. Smaply’s outstanding customer service has been key to PwC’s adoption of CX practices and tools.”
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