Customer experience online course & certificate [Free]

November 8, 2022

In this course, you get an overview of the most important methods and tools of customer experience management. It consists of 5 modules, going into the details of personas, journey mapping, and stakeholder mapping.

The chapters include various learning materials, such as video tutorials, deep-dive sessions, examples and practitioner's stories, cheat sheets and tips for getting started.

The final exam takes about 15 minutes. For successful completion you receive a certificate.

Learn the basics of CX management!

Author

Isabel Grillmayr

Isabel has a multifaceted background that seamlessly weaves together business acumen, sustainability expertise, and a profound understanding of tourism management. A true marketer at heart, she is driven by her passion for crafting exceptional experiences through service design, all while prioritizing sustainability and fostering innovation. Currently pursuing a master's degree in sustainability management, Isabel's commitment to shaping a more responsible and forward-thinking business landscape shines through her inspirational articles.

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Customer experience online course & certificate [Free]

Isabel Grillmayr

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