Standardize, embed, and scale the tools and knowledge around customer experience in your organization.
Below is an overview of the types of training that a team in your organization could receive from the More than Metrics team as a start on, or continuation of their journey improving customer, employee, or citizen experience.
Note: these courses can be facilitated in person or via video conference. They can also be customized to fit into your organization’s innovation or design process and language.
For teams who want an overview of journey mapping, stakeholder maps and personas.
For teams who want to understand typologies of journey maps and get feedback on their current journeys.
For teams who have been through Essentials and Advanced and want to facilitate this work at a larger scale.
Perhaps your team or broader organization needs a bit of inspiration and excitement around the topic of service design and customer experience?
If so, the founders of More than Metrics, also known for their award-winning books (This is Service Design Thinking and This is Service Design Doing), can give a talk or workshop at your organization.