Training by Smaply

Standardize, embed, and scale the tools and knowledge around customer experience in your organization.

Our training programs

Below is an overview of the types of training that a team in your organization could receive from the More than Metrics team as a start on, or continuation of their journey improving customer, employee, or citizen experience.

Note: these courses can be facilitated in person or via video conference. They can also be customized to fit into your organization’s innovation or design process and language.

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Essentials

For teams who want an overview of journey mapping, stakeholder maps and personas.

  • Duration: 2 days (in person)
  • Participants: maximum 30 people
  • Cost: EUR 7.900,00 / USD 9,900
  • Duration: 3 workshops of 120 minutes each
  • Participants: maximum 30 people
  • Cost: EUR 4.900 / USD 5,900

Advanced

For teams who want to understand typologies of journey maps and get feedback on their current journeys.

  • Duration: 1 day (in person)
  • Participants: maximum 30 people
  • Cost: EUR 3.900 / USD 4,900
  • Duration: 2 workshops of 120 minutes each
  • Participants: maximum 30 people
  • Cost: EUR 2.900,00 / USD 3,900

Facilitator

For teams who have been through Essentials and Advanced and want to facilitate this work at a larger scale.

  • Duration: 4 days (in person)
  • Participants: maximum 20 people
  • Cost: EUR 18.900 / USD 21,900
  • Duration: 5 workshops of 120 minutes each
  • Participants: 8 people
  • Cost: EUR 12.900,00 / USD 15,900

Other programs

Talks by our founders

Perhaps your team or broader organization needs a bit of inspiration and excitement around the topic of service design and customer experience?

If so, the founders of More than Metrics, also known for their award-winning books (This is Service Design Thinking and This is Service Design Doing), can give a talk or workshop at your organization.

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Find out more
If you'd like to book a training or request more information about the programs, please get in touch with our facilitators and service designers.
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Contact us at mail@smaply.com