The short guide leads you through the software, explains what personas, stakeholder maps and journey maps can be used for, and how you can create them with Smaply.Download the guide
Yes, we offer a 14-day free trial. You can sign up here with your first name, organisation name, and email. No credit card details needed – if you like the tool, we’ll ask you for your payment details after the trial.
Yes, we do. You can get an individually branded version of Smaply including a dedicated subdomain with a unique log-in page, visual skinning (your logo, your background image, etc.), and all exports are branded with your logo.
Get in touch with us for a customised offer:
The answer is simple: Much more secure than most corporate data centers. We use 256-bit SSL encryption at all times, officially certified by Symantec. Billing information is never stored on our servers and securely handled by Braintree Inc. which is also trusted by airbnb or Uber.
Within the BUSINESS plan you can even define a logo for each project. For example, if you export a journey map from project A, it will contain the logo you defined for project A – if you export a journey map from project B, it will contain logo B. Like this, you can easily manage different projects for different clients or departments.
Particularly in a workshop setting, it is often quicker to work with pen and paper. Participants can concentrate on the content without having to also adjust to a new technology.
However, it might be a good idea to have someone in the workshop digitizing the outcomes with Smaply. This way you can present the outcomes immediately and people can even take their results home.
No. We are quite confident that there will never ever be a software that can do that. Smaply is a tool to help you visualize, evaluate, document and present your results from classic and modern research methods.
Your Persona data must come from research. Your Stakeholder Maps must come from research. Your Journey Maps must come from research. Smaply offers tools and cannot offer human empathy, intelligence nor research skills.
No, not right now. Of course we’ve planned localization but according to our users, this is lower on the wish-list of features.
You can download all your invoices from within the app. Click on your user name in the upper right corner and go to “Billing History” to see all your invoices and download whatever you need.
We appreciate your engagement very much. Please let us know about your wishes and ideas at firstname.lastname@example.org
If your feature request makes sense for our broader user base and matches the methodologies behind Smaply, we are super happy to put it on our roadmap.
Just click on “forgot password” on your login screen. You will then receive an email with instructions to reset your password. You can also click here to get there directly.
If one of your co-workers lost their password (and you’re the admin of your organization), you can send them a password reset mail from “users in organization”.
No. If you cancel your account, your data will be deleted entirely. We’ve learned that this is what our users want.
Yes, we do have customers in the U.S. (in fact almost 1/4 of our customers come from the United States). So the process is basically pretty simple: You can sign up at any time with your credit card for Smaply. It is charged in EUR with the current exchange rate in USD on your cc statement.
Theoretically yes, please get in touch with us. However, please consider if you can and want to take care of first-level support, data center security, external access, frequent updates, and maintenance.
Usually, this is not a good idea. :)
Thank you! Please check your email inbox.
Oops! Something went wrong while submitting the form