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Logo
Smaply logo files in different formats.
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Screenshots
Screenshots and mockups of Smaply.
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Video
Intro to journey mapping with Smaply.
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Smaply on the media
Podcast
A journey map is not a f***ing deliverable
What is the difference between UX, CX, Design Thinking and Service Design? This and more in this episode of the Service Design Show with Marc Stickdorn.
Conference paper
Design Thinking Methods and Tools for Innovation
A case study approach, based on two workshops, examined personas, journey maps and stakeholder maps with Smaply.
Article
How to buy the right customer journey mapping tool
Some tips for those looking to buy customer journey mapping tools.
Article
[German] Introduction to journey mapping on Affenblog by Chimpify
6 steps to create a customer journey from scratch, including descriptions, emotions, engagement and more.
Press release
[German] Investment for More than Metrics
The Austrian IT investor Hermann Hauser supports More than Metrics on their way to go international.
Press release
[German] Service Design Neuland für heimische Touristiker
Interview
[German] Mit Service Design Thinking zum Erfolg
Interview with Marc Stickdorn.
Article
[German] Customer-Journey-Maps: So erzeugst du Wow-Effekte beim Kunden
How customer journey maps help to capture the customer perspective and develop innovative offerings.
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