More than Metrics develops two software solutions to help other companies analyze and innovate their customer experience. We have b2b-customers in more than 60 countries and grow with a triple-digit number each year. To strengthen our team we are looking as of now for a Service Design & Customer Success Manager.
You are responsible for customer success, i.e. helping users to work with our tools as well as their underlying methods
You are responsible for online support, demos, webinars and helpdesk management
You plan and conduct trainings and workshops for clients (remote and in person) and help our customers scale service design in their organization
You plan and conduct internal service design projects for both customer and employee experience
You create resources to further educate our users and explain our software
You continuously listen to users and conduct research to improve the tools’ usability
You desire to help people and are curious about what makes them tick
You have 2+ years of practical experience in service design / UX design in an agency or in-house team
You are a great communicator
You are fluid in English in writing and speaking; other languages are a plus
You are willing to travel (approx. 4 days / month)
Minimum basic salary of at least 39.000 Euro p.a. (depending on your experience)
38,5 hours/week with flexible work time and optional home office
A various set of tasks with growing responsibilities; this position can develop into a team lead position in the future.
An international and open-minded team at our base in Innsbruck, Austria – a beautiful city in the alps with perfect conditions for all kinds of outdoor activities
We’re looking forward to meeting you!